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SIM Inventory
Administration
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Help
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SIM Order

All fields marked with an * are mandatory.

* Network

Vodacom (Qty)

MTN (Qty)

Keep SIMs inactive
(Will activate at a later stage)

Delivery Address

* Street

* No.

* Suburb

* City/Town

* Province

* Postal Code

Contact Detail

* Name

* Mobile No.

Special Instructions

Report a Fault

Report a fault to xLink.

Importance

Fault Detail

Bulk Search

Search by MSISDN, ICCID, IMSI, IMEI or Device ID. Enter a comma-separated list of identifiers, or list each identifier on a new line.

Search detail

Filter by network for a faster search.
Partial identifiers will result in no search items being returned.

XLINK

Order SIMs
Activity Logs
Log an issue

SIM Manager
Account
Profile

Profile detail

Your account detail

Username:

First name:

Last name:

Email:

Current password:

New password:

Confirm new passsword:

A minimum of 14 characters applies
At least 1 number, 1 character and 1 special character is required

SIM Manager
Logs
Activity

System Activity

Issues, updates and orders

There are no activity items to show.

SIM order # delivery detail

SIM order #...processing

Process order?

SIM order #

SIM suspension processed

SIM unsuspension processed

SIM removal processed

Issue logged ()

SIM Xpress
Dashboard
v.2.0

SIM Xpress

Hi , welcome to SIM Xpress.

Total SIM Count

Total Data Usage

Total Cost

Total OOB Cost

Total Usage (IoT)

Total usage for the current period across all lines.

Data usage by period.

Total APN Usage

Total APN usage for the current period across all APNs.

Data usage by day.

Total Usage across all lines

Total usage for the current period across all lines.

Service usage by day.

Total Pooled Usage

Total Pooled usage for the current period.

Pooled data usage for this cost centre.

Lines in overage based on the associated monitoring profile

MSISDN	ICCID	Provider	Cost Centre	Device ID	Site ID	Service	Usage (MB)	Overage (MB)	Cost

Authorisations

New cost centres awaiting authorisation

Cost Centre	Code	Loaded by	Loaded date	Authorise?

SIM Manager
Administration
Organogram

Organogram

Site structure

Edit organogram details below.

Detail
Usage
Account balances
Bulk Detail Update
Bulk SIM Provisioning

Name

Parent

Number count

Account no./Unique ref.

EFT reference no

Classification

Package

Account custodian

Contact email

Contact mobile

Total	Measure	Overage
Data
Voice
Msgs
USSD	N/A	N/A

Credit limit ()

Minimum balance ()

Available running balance ()

Grant funding to all child heirarchies

From

Field 1

Field 2

Field 3

Busy uploading file...

Sheet name

File

Download template

Download the update template. Populate the template with the information relevant to the headers in the template. Do not, change the headers.

Once complete, upload the template and the updates will be applied.

Busy uploading file...

Network

APN

State

Sheet name

File

Download template

Download the provisioning template. Populate the template with the information relevant to the headers in the template. Do not, change the headers.

Please note: the provisioned sims will be loaded in an idle state into the selected cost centre. There is no need for you to save the associated cost centre. The changes will be applied automatically when selecting the upload file.

Allocation of funds.

Amount

Save Cancel

Recharge statement

Recharge statement for the selected period.

No statement is available at this time.
Please try again at another time.

Loading statement, please be patient.

Reference	MSISDN	Network	Description	Denomination	Status	Date

Organogram download

List of associated lisnes linked to:

MSISDN	ICCID	Provider	Activated Date	Upgrade Date	Expiry Date	ContractType	DeviceID	IMEI	Latitude	Longitude	Description	Make	Model	IMSI	AccountNo	PUK	Package

SIM Manager
SIM Management
SIM Listing

SIM Management

Listing of SIMs associated with your profile and filtering applied

Top 100 lines based on highest usage

Review of selected line

Loading list of devices, please be patient.

Suspend selected lines
Unsuspend selected lines
Activate selected lines
Cancel selected lines

	Status	MSISDN	ICCID	MNO	Device ID	Site ID	Cost Centre	Monitoring Profile	Available (MB)	Usage (MB)	Overage (MB)

Editing MSISDN:

All detail related to the selected SIM.

Detail
Account
APN
Usage
Device
Location
Status

Cost centre name

Account number

Subscription

Current subscription amount

Contract

Used credit Balance

Provider

Contract type

Activated on

Expiry on

Upgrade due on

Primary APN

MSISDN Extension Solution ID

ICCID

Pin code

IP Address Mac Address

Default Package

Change Package

Perform a SIM Swap

Current ICCID

New ICCID

Save Cancel

	Available	Usage	Cost
Anytime Data
Promo Data
Voice
Messages
Content Services

Employee No / Serial No. / Reg No. / ID

IMEI

Device Type

Site ID

Merchant ID

Make

Model

Dispatch Date

Location

Co-ordinates (Latitude - Longitude)

Radius

Geofencing enabled

Status

Location detail for MSISDN:

The associated location of the sim.

Detail
History
Notes

Static Address

Static Radius (m)

Static Latitude

Radius Enabled

Static Longitude

Geofencing enabled

No lbs history at present.
Please try again at another time.

Loading itemised lbs, please be patient.

MSISDN	Address	Latitude	Longitude	Lookup Date

SIM Recharge for:

To recharge the selected SIM please select from the options below.

Available balance

MSISDN

Recharge product

Recharge amount

Note

Audit log for MSISDN:

Lists events actioned on the indicated SIM.

No logging activity available at present.
Please try again at another time.

Loading logs, please be patient.

Action	Detail	User	Date

SIM Manager
Administration
Monitoring

Monitoring

Setup monitoring profiles to receive alerts when threshold levels are met on line consumption

Global Profile
Group Profiles
Pooled Profiles
APN Profiles
Group Profiles
Individual Profiles
APN Profiles

There is no global profile defined.

Name	Created

There are no group profiles.

Name	Created

There are no pooled profiles.

Name	Created

There are no group profiles.

Name	Created

There are no profiles for individual numbers defined.

Name	Created

There are no profiles for APNs defined.

Name	Created

Profile Detail
Escalations

Name

Service	Amt	Analyse by

No selection required for a Global Profile. This profile applies to the entire organisation

Cost Centre

Number

APN

Escalation

Escalation Level

Contact(s)

Body

Automate suspension?

SIM Manager

Locations

Representation of all devices

Loading map and devices, please be patient. The map will display once the list of devices has been plotted. If no devices are displayed and you feel there should be, please contact a system administrator.

SIM Manager
Help
FAQ

FAQ

Questions and answers

Support

Do you require assistance?

Should you be experiencing an problem with the system or require some assistance, please contact the details provided.
How do I know how much of my pooled allowance I have used?

For a snapshot on total usage, review your dashboard.
How do I change the pooled package I am on?

Your have the option of this, please chat to your account manager.
Can I add new sims to my account and utilise the pooled data allowance?

Your can add as many sims as you like to your account, please chat to your account manager.
How do I cancel lines linked to my account?

Please chat with your account manager.
Can I find the location of my SIM?

Please chat with your account manager.

Require assistance from Xlink?

Should you require any further information or assistance please contact Xlink Support using either of the channels below,

The Email: l2support@xlink.co.za

The Support Number: 08600 XLINK (95465)

Please include as much detail as possible in the email or phone call, this will allow our support staff to streamline the resolution.

Note: Should you require assistance in designing your dashboards / reports in Power BI, Xlink offers consultative assistance. Please use either of the channels above to contact us for further information.

How do I know how much of my pooled allowance I have used?

If you have opted for a pooled contract allowing multiple sims to consume off a virtual apn, you will be presented with the detail on the dashboard of usage. Should you have any further queries, please contact you account manager.

How do I change the pooled package I am on?

You have the option of changing the pooled package you are on. This can be done in one of two ways. If an account manager has setup a second package linked to your account this can be adjusted at anytime during the month. The change will only take effect from the start of the next month however. If aonther package does not exist, please reach out to your account manager and have them provision an changed package.

Can I add new sims to my account and utlise the pooled data allowance?

Yes, you are able to associate as many sims as you like against your account. These will all draw off the pooled virtual apn unless you specifically indicate otherwise. A monitoring allocation can be estalished against each line to ensure there is no runaway usage on individual lines. If you would like additional sims, please contact your account manager.

How do I cancel lines linked to my account?

You are able to deactivate lines on your account through the platform, this will suspend the lines for the remaining period of the month, you can then opt to have these lines unsuspended at the beginning of the next month or removed from your account. To discuss this option, please contact your account manager.

Can I find the location of my SIM?

If the device the sim is in is active and on, you have the option of running a location lookup on the sim. This is strictly for IoT devices only. To discuss this option, please contact your account manager.

Network heartbeat

SIM Manager
Reporting
Analytics - View Fullscreen

Analytics

Data analytics report

Loading analytics, please be patient.

SIM Manager
Reporting
Reports

Reports

Run ad-hoc static reports or schedule a report

Schedules
Run/Schedule Reports
Scheduled Report Logs

There are no scheduled reports.

Name	Cost Centre	Schedule	Created

Ad hoc report parameters

Report name

Selection

Cost Centre

MSISDN/Device Extension

APN

Date Range

From

Report format

Email to CC

Scheduled report parameters

Frequency

Week days

Choice of day

Time

Start Date

End Date

There are no entries in the report log table.

Name	Result	Created	Requested by

Your requested report is currently running...please wait, you will be notified when complete.

SIM Manager
General
System Settings

System Settings

System Configuration and users

Global
Global
SMTP
APN
API
Packages
Contacts
Contacts
Users

Master Email

Master Mobile No.

Notification Format

Default currency

Financial year end

Month start

Master Email

Master Mobile No.

Notification Format

Default currency

Financial year end

Month start

Email profile

Default profile for SMTP use, provide SMTP details below should you wish these to be used instead.

Email server

Username

Password

Port

Advanced Settings

User encrypted connection when accessing this server

	APN	MSISDN	Provider	Alias	Cost centre	Billing start date

Key

Tenant Id

Secret

In order to make use of the API linked to your profile. Please visit xLink API. For detail on using the API please refer to the help section.
You will be required to get an authentication token through the request method. Once you have this, it will be passed in as a bearer token and all other methods can be consumed.

Package Name	Cost Centre

Package details

Package information relates specifically to cost centre or individual lines that require contract governance.

Package detail
Service types

Cost centre

Package name

Package alias

Billing start day

Term

Provider

Pooled

Service	Bundle	Contract *	Rebill *	OOB *

* these are all rates, either network or client related.

Service type

Bundle amount

Promotional amount

Network subscription cost

Customer rate

Out-of-bundle rate

Add service bundle

First Name	Last Name	Employee No.	Cost Centre

Contact details

Employee No.

Name

Surname

Mobile No

Cost Centre

First Name	Last Name	Employee No.	Cost Centre

Contact details

Employee No.

Name

Surname

Mobile No

Cost Centre

Role	First Name	Last Name	Cost Centre	Status

User details

Name

Surname

Mobile No

Role

Username

Password

Cost Centre

Status

Login

Maintenance

One Time Pin

Maintenance

Profile detail

System Activity

SIM order # delivery detail

SIM order #...processing

SIM order #

SIM suspension processed

SIM unsuspension processed

SIM removal processed

SIM removal processed

Issue logged ()

SIM Xpress

Total Usage (IoT)

Total APN Usage

Total Usage across all lines

Total Pooled Usage

Lines in overage based on the associated monitoring profile

Organogram

SIM Management

Top 100 lines based on highest usage

Review of selected line

Monitoring

Locations

FAQ

Support

Require assistance from Xlink?

How do I know how much of my pooled allowance I have used?

How do I change the pooled package I am on?

Can I add new sims to my account and utlise the pooled data allowance?

How do I cancel lines linked to my account?

Can I find the location of my SIM?

Network heartbeat

Analytics

Reports

Ad hoc report parameters

Scheduled report parameters

System Settings